moneyphp FAQ

The minimum age to play at moneyphp is 21 years old. This is not just a platform policy — it is a legal requirement under Philippine law and PAGCOR regulations governing online casino-style gaming. moneyphp conducts mandatory age and identity verification on all accounts. Any account found to belong to a person under 21 will be immediately suspended. We take this seriously to protect young Filipinos from the potential harms of gambling.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC on moneyphp, log in and go to Account Settings > Verify Identity. You'll need to upload:

• A valid government-issued ID (SSS, PhilHealth, UMID, passport, or driver's license)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within 3 months)

Verification is typically completed within 24 hours on business days. Once approved, your account is fully unlocked for deposits and withdrawals.

Go to the moneyphp Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat from the platform.

No. moneyphp strictly enforces a one-account-per-person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately.

moneyphp supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank

All transactions are processed in Philippine Pesos (₱). We do not currently accept cryptocurrency or international credit cards. We're always working to add more payment options — check the Cashier section of your account for the latest available methods.

The minimum deposit at moneyphp is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit limit for standard accounts, though VIP players may have elevated limits. Deposits are credited to your moneyphp account instantly for e-wallets and within 30 minutes for bank transfers during business hours.

Withdrawal processing times at moneyphp depend on your chosen method:

• GCash / PayMaya: 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

All withdrawals require a completed KYC verification. Withdrawals are processed Monday to Friday, 9AM–9PM Philippine Standard Time. Requests submitted outside these hours are queued for the next processing window. moneyphp does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

Common reasons for a rejected withdrawal at moneyphp include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security review. You'll receive a notification explaining the reason. If you believe the rejection was in error, contact our support team via live chat with your transaction reference number and we'll investigate promptly.

moneyphp offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page of your account after registration. Welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a specified number of times before withdrawing. Always read the full bonus terms before opting in so you know exactly what to expect.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount — or the bonus plus deposit amount — a set number of times before the bonus funds convert to real withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your account for exact contribution rates.

The moneyphp VIP program rewards loyal players with exclusive perks including higher withdrawal limits, dedicated account managers, faster processing times, personalized reload bonuses, and invitations to special events. VIP status is earned through consistent play and deposit activity. The more you play, the higher your VIP tier — and the better the rewards. Visit the VIP page for full details on tier requirements and benefits.

moneyphp offers a wide range of games for Filipino players:

• Slots: Hundreds of video slots from top providers, including jackpot slots and classic fruit machines
• Bingo: Online bingo rooms with multiple card options and chat features
• Fortune Bingo: Our premium bingo variant with enhanced prize pools
• Live Casino: Real-time dealer games including baccarat, roulette, blackjack, and sic bo — popular among Filipino players

New games are added regularly. Check the moneyphp Casino lobby for the full current selection.

Yes. All games on moneyphp use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, card draw, or bingo call. Our game providers are audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. RTP information for individual slots is available in each game's info panel. Remember that RTP is a long-term statistical average — short-term results will vary.

Absolutely. moneyphp is fully optimized for mobile play on both Android and iOS devices. You can access the full platform directly through your mobile browser — no app download required. The mobile site automatically adjusts to your screen size, giving you a smooth experience whether you're playing on a budget Android phone in Davao or the latest iPhone in BGC, Makati. All features including deposits, withdrawals, and live chat support are available on mobile.

Log in to your moneyphp account and go to Account Settings > Responsible Gaming > Deposit Limits. You can set a daily, weekly, or monthly cap. Limits take effect immediately when you lower them. If you want to raise a limit, a 24-hour cooling period applies before the increase takes effect — this is intentional, to prevent impulsive decisions. We strongly encourage all players to set deposit limits as a baseline responsible gaming measure.

Self-exclusion is a tool that lets you voluntarily block yourself from accessing moneyphp for a set period. It's designed for players who feel their gaming is becoming problematic. To activate it, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your period: 6 months, 1 year, 3 years, or permanent. Once activated, self-exclusion cannot be reversed before the period ends — not even by contacting support. This is by design. For more information, visit our Responsible Gaming page.

Recognizing a problem is the first and most important step. moneyphp's responsible gaming team is available 24/7 via live chat to help you activate self-exclusion, set limits, or simply talk through your options. For professional support, we encourage you to reach out to qualified mental health and addiction counselors in the Philippines. PAGCOR also maintains responsible gaming resources for Philippine residents. You can also email our responsible gaming team at [email protected] — please note this is plain text and not a clickable link. You are not alone, and help is available.

moneyphp offers 24/7 customer support via live chat, accessible directly from any page on the platform. For non-urgent matters, you can also email us at [email protected] (plain text — not a clickable link). Our support team includes Filipino-speaking agents who understand the local context and can assist with everything from account issues to payment queries. Average live chat response time is under 3 minutes.

Don't worry — moneyphp's platform logs all game rounds in real time. If a game crashes or disconnects mid-round, the round result is recorded server-side and your account will be updated accordingly when you reconnect. If you believe a round result was not correctly applied, contact support with the game name, approximate time, and your account details. Our team can pull the game logs and resolve any discrepancy within 24 hours.

Common reasons for login issues include: incorrect password (use the Forgot Password option on the Login page), account pending verification, account temporarily locked after multiple failed login attempts, or a self-exclusion period being active. If none of these apply, try clearing your browser cache and cookies, or switch to a different browser. If you're still unable to log in, contact our 24/7 live chat support for immediate assistance.

moneyphp uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never sold to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy. We take data security seriously — if you ever notice suspicious activity on your account, change your password immediately and contact support.